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FaqsFrequently asked questions

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Questions & AnswersHere are 20 FAQs for the SlashRTC

Find answers to the most common questions about SlashRTC’s products, solutions, and services.

1. Is the SlashConnect platform scalable for businesses of all sizes?

Yes, the SlashConnect platform is highly scalable and designed for businesses of all sizes. It is described as a “Seamless, Secure, Scalable Communication” solution for the modern enterprise. Our services have been adopted by organizations “of all segments and verticals”, and we have the tools and expertise to help both a “small start-up or a large enterprise”. The platform’s flexibility is shown in its ability to be deployed on cloud, on-premise, or as a hybrid model to suit diverse business needs. 

We use secure communication protocols like TLS and SRTP to protect our communications.

For clients who need complete control, we offer on-premise deployment, which provides “complete data ownership” and allows for “customizable security policies”.

We offer a “Number Masking” feature that protects customer privacy by hiding their real phone numbers during calls.

We use Multi-Factor Authentication (MFA) to add an extra layer of security, requiring users to verify their identity through multiple methods.

Our platform integrates with Active Directory for centralized user management, which lets agents and supervisors log in with their existing corporate credentials, enhancing security.

For industries with high security requirements, like the BFSI sector, our solution includes “end-to-end encryption” and “automatic call recording to ensure regulatory compliance”.

Our SlashAPI has “Built-in encryption” and adheres to global compliance standards to keep your communications safe.

For a blend of cloud and on-premise, our hybrid deployment model allows you to keep critical data, such as call recordings, on-premise while using the cloud for other functions.

Our platform is highly flexible, and we offer multiple deployment options to suit your business needs.

Cloud: Our cloud-based solution is great for quick deployment with little to no upfront cost. It reduces infrastructure and maintenance expenses while providing high availability and global accessibility.

On-premise: For businesses that need complete control over their data and infrastructure, we offer an on-premise deployment. This option allows you to maintain full data ownership and customize security policies while still getting the platform’s full suite of features.

Hybrid: We also support a hybrid deployment model, which gives you the best of both worlds. You can keep critical data, such as call recordings, on-premise while using the cloud for broader scalability and other functions. This provides a flexible path for digital transformation while maintaining essential control and security.

Our cloud deployment is hosted on reliable cloud infrastructure, which ensures high availability, data redundancy, and global accessibility.

The hybrid model also provides “business continuity and redundancy”.

We use a Voice Gateway AutoFailover feature that can be configured with multiple voice gateways. If the primary gateway fails, the system automatically switches to a secondary or tertiary gateway, ensuring uninterrupted call flow and communication.

For a virtualized deployment, the platform leverages failover to ensure high availability.

Our system is designed to be highly scalable and can be distributed across multiple servers for large-scale enterprise systems. The IVR can also be configured for multi-master database and file replication for scalability and redundancy.

Yes, our platform is designed to integrate with Customer Relationship Management (CRM) systems.

The SlashAPI provides a standard framework for communication between our platform and other core business applications, including CRMs and e-commerce platforms. We have a specific Slash BridgeCall API that is designed for seamless integration with customer CRM systems. This API can even automatically push call details and recordings back into your CRM at the conclusion of a call.

Our platform, SlashConnect, is also readily available for integration with most popular CRMs and ERPs, with the ability to customize the integration to meet your specific business needs. This seamless integration with existing software and CRMs is one of our key benefits. In a case study with a BFSI client, we successfully deployed a unified cloud communication platform that integrated seamlessly with their CRM.

SlashBOT and VoiceBot can be integrated with your existing systems through several methods, as described in the provided documents:

  • VoiceBot can be used as a “plug and play” solution over your existing IVR and IP-PBX systems to automate support calls.
  • Both SlashBOT and VoiceBot can be integrated with various platforms, including Alexa, Google Home, Facebook Messenger, and WhatsApp for SlashBOT, and websites, mobile apps, and messaging services for VoiceBot.
  • Using SlashAPI, telephony and voice-AI capabilities can be enabled in your existing business applications with simple REST APIs.
  • The APIs create a standard framework for communication between a company’s systems and other core business applications like CRMs and ecommerce platforms. For example, the BridgeCall API is designed for seamless integration with customer CRM systems and can push call details and recordings back into the CRM.
  • From a technical standpoint, the integration is made easy through a RESTful API with documentation and SDKs for a fast development cycle.
8. How do your solutions help reduce operational costs?

Our solutions are designed to help you reduce operational costs in a number of ways.

First, by transitioning to our cloud-based platform, you can significantly minimize telephony costs and operational overheads that are typically associated with traditional contact center solutions. This is because our cloud deployment requires little to no upfront costs and reduces infrastructure and maintenance expenses. Additionally, it allows you to get up and running quickly with almost zero IT overhead.

Second, our AI-driven bots and voice assistants, like the SlashBOT, can automate more than 50% of customer interactions over voice and chat. This allows your human agents to focus on more critical tasks, increasing their efficiency and reducing your overall agent workload.

Finally, our platform’s ability to streamline operations leads to measurable cost reductions. For example, in a case study with a leading BFSI client, we helped reduce their operational costs by 40% within six months by eliminating redundant infrastructure and vendor contracts. A case study with a BPO client also showed a 30% reduction in operational costs.

We offer a variety of analytics and insights from our platform to help you make data-driven decisions.

  • Our SlashBOT provides me with “Detailed insights on every conversation” and allows me to “capture valuable inputs from your customer for analytics”.
  • Through our SlashConnect platform, I can gain “valuable insights into customer behaviour and preferences”.
  • I have access to a centralized “DashBoard & Analytics” that provides “real-time insights” and visualizes “key metrics at a glance”.
  • I can access “comprehensive, customizable and detailed reports” that cover “every aspect of your operations”.
  • For contact center operations, I can see “live visibility” into things like “agent activity, call status, queue performance, and service levels”.
  • The dynamic dashboards also display key metrics such as “average handling time, wait time, and agent productivity”.
  • I have the option to schedule reports daily, weekly, or monthly, which include “call summaries, agent performance metrics, lead conversion statistics etc”.
  • Our APIs offer “built-in fallback and delivery reporting”, and with CRM integration, call details and recordings can be pushed back into your CRM, allowing me to “track and manage leads in real time”.

Our platform is designed to give you the ability to create your own automated workflows and call flows.

  • Personalized IVR (Interactive Voice Response): Our platform provides a user-friendly interface that allows me to design and configure customized call flows directly from the UI. This includes setting up business hours, holiday prompts, and after-hours routing.
  • Programmable APIs: I can also easily integrate communication into my apps, CRMs, and other workflows using our developer-friendly APIs. This flexibility allows me to embed telephony capabilities directly into our existing workflows.

SlashBOT and VoiceBot can be integrated with your existing systems through several methods, as described in the provided documents:

  • VoiceBot can be used as a “plug and play” solution over your existing IVR and IP-PBX systems to automate support calls.
  • Both SlashBOT and VoiceBot can be integrated with various platforms, including Alexa, Google Home, Facebook Messenger, and WhatsApp for SlashBOT, and websites, mobile apps, and messaging services for VoiceBot.
  • Using SlashAPI, telephony and voice-AI capabilities can be enabled in your existing business applications with simple REST APIs.
  • The APIs create a standard framework for communication between a company’s systems and other core business applications like CRMs and ecommerce platforms. For example, the BridgeCall API is designed for seamless integration with customer CRM systems and can push call details and recordings back into the CRM.
  • From a technical standpoint, the integration is made easy through a RESTful API with documentation and SDKs for a fast development cycle.
  • SlashBOT can be integrated with Alexa, Google Home, Facebook Messenger, and WhatsApp.
  • VoiceBot offers multi-platform integration across websites, mobile apps, and messaging services.
  • Chatbots can be seamlessly integrated across multiple channels, including websites, messaging platforms, and social media.

Our SlashBOT uses a “Proprietary Nlp Engine That Learns Using Al And Gets Better At Handling Customer Interactions With Time”. Additionally, our VoiceBot is designed to continuously learn from every customer conversation to make it more meaningful and personal.

We also conduct “extensive R&D in collaboration and conversation artificial intelligence space” to ensure we’re offering a blend of technology that keeps the user experience in mind. We are committed to evolving our conversational AI platform as businesses strive to optimize their customer service experience.

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