Success Story: Enhancing Learner Engagement with Cloud Communication in EdTech

Client

Fast-Growing EdTech Platform with 1M+ Users

Sector

Education Technology (EdTech)

Solutions

Integrated Cloud Communication Platform

Challenge

The EdTech provider faced engagement and retention issues due to:

  • Disconnected communication across email, SMS, and app notifications
  • Low student responsiveness to reminders and course updates
  • Difficulty in personalizing communication at scale

Solution

The company implemented a cloud communication solution with:

  • Multichannel messaging (SMS, voice, email, WhatsApp)
  • Automated alerts and reminders for classes, assignments, and deadlines
  • Historical Communication data past student interaction details with sticky agent feature in slashconnect for real-time handling of the candidates.
  • Scalable APIs integrated with their learning management system (LMS)

Impact

  • 25% increase in course completion rates
  • 35% improvement in student engagement metrics
  • 50% reduction in support ticket volume via proactive communication
  • Real-time communication scalability during enrollment spikes or on demand.

The cloud communication solution enabled the EdTech platform to deliver timely, personalized, and scalable student interactions—boosting engagement, satisfaction, and educational outcomes.

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